Katapult Network - MN
  • Minneapolis, MN, USA
  • $35,000-50,000
  • Salary
  • Full Time

Full Benefits, Health, Dental, 401K with match

We are searching for a Personal Lines Customer Service Representative for a growing insurance company. This role will coordinate information, services and projects between departments. The position will also be responsible for supporting managers and clients in day to day activities. If you are looking for a fast paced and professional environment, please apply!


  • Maintains rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situations
  • Act as liaison between associate and Consultants to assist with all enrollments, benefit questions and concerns
  • Review enrollment systems and provide basic analysis for monthly reporting
  • Maintains suggestion system by directing and controlling administrative technical aspects in accordance with management directives
  • Accurately enroll associates into benefit plans in benefit administration/payroll systems as well as vendor systems. 
  • Maintain all benefit enrollments and complete audits for accuracy and proper invoicing by insurance carriers.
  • Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.
  • Completes administrative projects by identifying and implementing new technology and resources; redesigning      systems; recommending re-deployment of designated resources.
  • Provide support to Benefits and Workers Compensation/Safety teams. 
  • Answer general enrollment questions for benefit eligible associates as well as coordinate the enrollment process for status changes. 
  • Respond to associate inquiries regarding changes to benefit offerings. 
  • Provide benefit support services to all facilities. 


  • Four Year College Degree
  • Strong writing and verbal skills
  • Ability to plan an organize independently
  • Interpersonal and problem solving skills 
  • Ability to gather information effectively and monitor a process from start to finish 
  • Self-directed initiative, interpersonal judgment and assessment skills, flexibility, high tolerance for ambiguity, sensitivity and discretion
  • Attention to detail and accuracy
Katapult Network - MN
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