Katapult Network - MN
  • St Paul, MN, USA
  • $33,000-$35,000
  • Salary
  • Full Time

Full Benefits, Health, Dental, 401K with match


We are looking for an IT Help Desk Specialist to work on our expanding team. The IT Help Desk will be joining one of America's fastest growing private companies with a high-energy, exciting environment. Recent college graduates are highly encouraged to apply. If you are an excellent communicator looking to join a great organization, please apply today!

Responsibilities

  • Identify areas for process improvement, professionally communicate suggestions to leadership.
  • Relationship builder with current and future customers.
  • Understand system features and limitations at an in-depth level.
  • Explain system functions to customers as it relates to their issue.
  • Work interdepartmentally to provide potential solutions for customer issues, maintain strong communication with all parties.
  • Conduct customer meetings and site visits to assess support scenarios.
  • Manage and follow customer service support issues, augment previous support to promote a solution for the issue.
  • Manage customer support escalations.
  • Monitor customer support case volumes.
  • Participate in special projects as required.

Transferable Skills Needed

  • Computers and electronics - knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
  • Office software acumen - comfortable with a wide variety of software including, but not limited to Microsoft Suite, Google applications, and relevant databases
  • Communication - express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization
  • Organizing and planning - develop specific goals and benchmarks to prioritize, organize and accomplish your work in a timely manner
  • Complex problem solving - identify complex problems and reviewing related information to develop and evaluate options and implement solutions

Requirements

  • Bachelor's degree
  • One or more years customer service experience

Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of Minnesota's top employers. Our clients include ground-breaking startup companies and well established billion dollar organizations who want to find their next generation of talent.

Katapult Network - MN
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