Katapult Network - MN
  • Minneapolis, MN, USA
  • $35,000
  • Salary
  • Full Time

Full Benefits, Health, Dental, 401K with match


Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of Minnesota's top employers. Our clients include groundbreaking start-up companies and well established billion dollar organizations who want to find their next generation of talent.

Job Description

We are currently recruiting an entry-level Enrollment Specialist. This is a great opportunity for any recent graduate or emerging professional looking to start their career in the healthcare field. The Enrollment Specialist is the face of the organization so providing top-level customer service is key. A best-fit candidate should be collected, professional, and comfortable with all modes of communication. This position offers competitive pay and benefits as well as strong opportunities for growth.

Responsibilities

  • Provide professional, friendly customer service at all times
  • Confer with customers by telephone or in person to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complaints
  • Educate clients on available programs
  • Maintain records and client contact database
  • Keep detailed files of customer interactions and transactions details of inquiries, complaints, and comments, as well as actions taken
  • Act as a subject-matter expert regarding all customer queries
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing

Transferable Skills 

  • Concern for others - express sensitivity to others' needs and feelings and be understanding and helpful on the job.
  • Independence - develop one's own way of doing things, guiding oneself with little or no supervision, and depend on oneself to get things done
  • Customer service orientation - proactively assist clients in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
    Self-control - Keep a positive attitude in the face of criticism and maintain composure, keeping emotions in check and avoiding aggressive behavior, even in very difficult situation.
  • Communication - express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization

Requirements

  • Bachelor's degree
Katapult Network - MN
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