Katapult Network - MN
  • St Louis Park, MN, USA
  • $33,000-$35,000
  • Full Time

Full Benefits, Health, Dental, 401K with match


We are currently recruiting an entry-level Member Service Representative. This role is responsible for managing and maintaining a positive working relationship with our clients, vendors, inner staff members and department heads. The position is critical to keeping good client relationships and ensuring future growth of the company.  

Responsibilities

  • Reply to incoming calls and provide phone-based customer service to members and vendors
  • Monitor inquiries concerning the timeliness of the membership accounts and renewals
  • Maintain enrollment CRM and screen all forms and data for all paperwork received from new business and referrals
  • Develop and maintain positive customer relationships through high-level account management and brand / service awareness
  • Receive, process and fill billing orders, confirm pricing as required and process return service reports
  • Alert sales team of distribution issues so the field can better manage their customers and sales pipeline
  • Provide financial credit to sales, billing and distribution to support efficiency
  • Work with internal departments to investigate customer issues, shipping errors and deliverables
  • Complete error eligibility forms and process error inconsistency report
  • Screen data received from sales and service departments for account template transfers

Transferable Skills Needed

  • Social perceptiveness - be aware of other people's reactions and understand why they react the way they do. Maintain a positive, friendly composure even in difficult situations
  • Customer service orientation - proactively assist clients in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
  • Organizing and planning - develop specific goals and benchmarks to prioritize, organize and accomplish your work in a timely manner
  • Relationship building - establish and maintain interpersonal relationships by developing a constructive and cooperative working rapport

Requirements

  • Bachelor's degree
  • Strong data entry experience

 

Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of Minnesota's top employers. Our clients include ground-breaking start-up companies and well established billion dollar organizations who want to find their next generation of talent.

Katapult Network - MN
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